TERMS & CONDITIONS OF SERVICE
of Alma Amor Self Mastery Training
 

1.     Introduction:

1.1. The website www.almaamor.com (the "Site") is owned and operated by Marie Johnston Ward, an individual registered with the Superintendencia Nacional de Aduanas y de Administración Tributaria (SUNAT) in Peru under RUC 15612759119 operating as Alma Amor Self Mastery Training ("Alma Amor", "we", "us" or "our"), with a registered fiscal address at Calle del Medio 742, Ollantaytambo, Cusco, Peru.

1.2. Please read these Terms of Use carefully before accessing or using the Site. By accessing or using the Site, you agree to comply with these Terms of Use, to the extent permitted by applicable law. If you do not agree with these Terms, you should discontinue use of the Site.

1.3. These Terms of Use govern access to and use of the Site and its publicly available content. The purchase of online courses, digital products and other paid services is subject to separate terms and conditions applicable to the relevant product or service.

1.4. The Site may feature information concerning retreats and travel experiences offered by Alma Amor Sacred Journeys, a separate business operation conducted by Inka Queen Group S.A.C., a company registered in Peru. Bookings and purchases for such experiences are processed through sacredjourneys.almaamor.com and are subject to the applicable booking terms and conditions of Inka Queen Group S.A.C.

2.     Changes to terms

2.1. We reserve the right, at our discretion, to modify, amend, add to or remove any provisions of these Terms of Use at any time. Unless otherwise stated, such changes shall take effect upon publication on the Site.

2.2. You are encouraged to review these Terms of Use periodically to ensure that you remain informed of any changes.

2.3. Your continued use of the Site following the publication of revised Terms of Use shall constitute acceptance of those changes to the extent permitted by applicable law.

2.4. Any amendments to these Terms of Use shall not retrospectively alter the terms of an existing purchase or service agreement, nor affect any statutory or contractual rights already accrued. Purchases of products or services shall remain subject to the applicable terms and conditions agreed at the time of purchase, unless otherwise lawfully agreed between the parties.

3.     Privacy policy and Acceptable use policy

3.1. Any personal information collected through the Site, including information provided through registration forms, enquiries, subscriptions or other communications, shall be collected, processed and protected in accordance with our Privacy Policy and applicable data protection legislation.

3.2. Our Privacy Policy explains the nature of the personal information we collect, the purposes for which it is processed, the lawful grounds for processing, the circumstances in which information may be shared, and the rights available to individuals in relation to their personal data.

3.3. By accessing or using the Site, you agree not to engage in any activity that is unlawful, fraudulent, abusive or otherwise likely to compromise the security, integrity or proper functioning of the Site. You shall not attempt to gain unauthorised access to any part of the Site, its systems or associated databases, or introduce any malicious code or other harmful material.

3.4. For further information concerning the collection, use, storage and protection of personal information, please refer to our Privacy Policy, available on the Site.

4.      Age restriction

The Site is intended primarily for adults. Purchases of products and services offered by Alma Amor Self Mastery Training are restricted to individuals aged 18 years or over, who must have the legal capacity to enter into a binding contract.

5.      Use Licence

Permission is granted to temporarily download one copy of the materials (information or software) on this Site for personal, non-commercial viewing only. This constitutes the grant of a limited, non-exclusive, non-transferable licence, not a transfer of title or ownership. Under this licence, you may not:

5.1. Modify, reproduce or copy the materials, except as expressly permitted by applicable law or with our prior written consent;

5.2. Use the materials for any commercial purpose, or for any public display (commercial or non-commercial), without our prior written consent;

5.3. Attempt to decompile or reverse engineer any software contained on this Site, except where expressly permitted by applicable law;

5.4. Remove any copyright or other proprietary notices from the materials; or

5.5. Transfer the materials to another person or reproduce or "mirror" the materials on any other server without authorisation.

This licence shall automatically terminate if you violate any of these restrictions and may otherwise be terminated by Alma Amor Self Mastery Training where reasonably necessary and permitted by law. Upon termination of this licence, you must cease any unauthorised use of the materials and delete or destroy copies obtained under this licence, except where retention is permitted by law.

Nothing in this section limits any rights expressly granted under separate terms applicable to purchased digital products or educational materials.

6.     Entire Agreement

These Terms and the Privacy Policy constitute the entire agreement between you and us and supersedes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

7.     Representations

7.1            You acknowledge and agree that by entering into this Contract with us you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or the Privacy Policy.

7.2            You shall not have any claim for innocent or negligent misrepresentation against us based on any statement in this Contract.

7.3            Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the services. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law.

8.     Provision of Services

8.1            We will supply the services to you from the date set out in the order for the period set out in the order. You select and book these dates from the order form on the website.

8.2            We intend to provide the services as scheduled. However, there may be delays due to an Event Outside Our Control. See clause 13 below for our responsibilities when an Event Outside Our Control happens.

8.3            We will need certain information from you that is necessary for us to provide the services, for example: passport details, flight information, statement of psychological and health condition. We will contact you in writing about this. If you do not, after being asked by us, provide us with this information, or you provide us with incomplete or incorrect information, we can not guarantee the advertised price or your place on the trip. We will not be liable for any delay, non-performance or price increase where you have not provided this information to us after we have asked. If we are prevented from undertaking the services (typically reservations and ticket purchases) you will still be obligated to pay for your place on the trip in accordance with the timings in our cancellation policy terms.

8.4            If you do not pay us for the services when you are supposed to, we may suspend the services with immediate effect until you have paid us the outstanding amounts (except where you validly dispute an invoice). We will contact you to tell you this. This does not affect our right to charge you interest.

8.5            If we supply a product to you as part of the services (such as a report, a CD, a DVD, an e-book or any other form of digital content or any other type of product whatsoever), we will own the copyright, design right and all other intellectual property rights in such product and any drafts, drawings or illustrations we make in connection with the product for you.

10.1 ALMA AMOR RETREATS

10.1.1 If cancellation occurs 120 or more days before departure there will be no loss of deposit. Any cancellation made between 90-119 days will result in a total loss of your deposit.  Any cancellation received in writing from 60-89 days will result in in a loss of 50% of the trip price. Any cancellation between 59 days and the trip departure will result in a total loss of funds. We reserve the right to cancel the trip if it is not meeting the trip minimum (if we do so your deposit is refunded). Trip cancellation insurance is strongly recommended if there is a possibility that you might have to cancel your trip. All cancellations must be made to marie@almaamor.com in writing.

10.1.2 INKA QUEEN GROUP SAC trading as ALMA AMOR reserves the right to cancel any trip prior to departure for any reason whatsoever, including an insufficient number of participants or logistical problems (e.g. acts of God, war, strikes, etc.), which may impede trip operations.  The refund of all payments as described in the paragraph below shall release INKA QUEEN GROUP SAC trading as ALMA AMOR from any further liability.  A trip cancellation due to insufficient numbers would normally occur at least a month prior to departure, unless acts of God, war, strikes or other events impede our departure causing large numbers of participants opt to cancel participation on the journey in the last days before departure.

10.1.2 INKA QUEEN GROUP SAC trading as ALMA AMOR must make substantial payments to suppliers (including providers of land travel) far in advance of the scheduled date on which we embark. If a trip is cancelled due to forces beyond our control (acts of God, war, labor strikes, earthquake, flooding, etc.), INKA QUEEN GROUP SAC trading as ALMA AMOR will promptly refund the portion of the trip cost not advanced to suppliers.  INKA QUEEN GROUP SAC trading as ALMA AMOR will use its best efforts to recover advance payments as promptly as possible, and will refund to you the amount recovered, if any.  However, we do not guarantee recovery of any or all of the advance payments made, and our use of best efforts to recover these payments will not include the institution of any legal proceeding in foreign lands.  This policy applies to a trip cancellation by client choice following any necessary increase in trip costs.

10.2            ALMA AMOR COACHING & ONLINE SERVICES

Before we begin to provide the services, you have the following rights to cancel our services:

10.2.1         Subject to clause 9.3 below, you may cancel any order for services at any time within 14 days of the date of our email confirmation of your order by using the Cancellation Form. We will confirm your cancellation in writing to you;

10.2.2          If you cancel an Order under clause 9.3 (a) and you have made any payment in advance for services that have not been provided to you, we will refund these amounts to you;

10.2.3           however, if you cancel an order for services and we have already started providing the services by that time, you will pay us any costs we have reasonably incurred in providing part of the services, and this charge will be deducted from any refund that is due to you or, if no refund is due to you, we may invoice our costs to you. We will tell you what these costs are when you contact us. However, where you have cancelled an order because of our failure to comply with these Terms (except where we have been affected by an Event Outside Our Control), you do not have to make any payment to us.

10.2.4          If we have completed providing the services, you have no right to cancel, even if this is within 14 days of our email confirmation of your order.

11.    Termination

11.1         We may terminate the contract for services at any time with immediate effect by giving you written notice if:

a)          you do not pay us when you are supposed to. This does not affect our right to charge you interest on late payment; or

b)          you break the contract in any other material way and you do not correct or fix the situation within 14 days of us asking you to in writing.

11.2         You may terminate the contract for services at any time with immediate effect by giving us written notice if we break the contract in any material way and do not correct or fix the situation within 14 days of you asking us to in writing.

12.    Price and payment

12.1         Prices of the services are specified on our Site and confirmed on the checkout page. We may change our prices any time, but that will not affect the prices for confirmed orders.

12.2         Our prices are inclusive of VAT. However, if there is a change in the rate of VAT between the date of the order and the date of delivery or performance, the rate of VAT that you pay will be adjusted, unless you have already paid full purchase price prior to the change in the rate of VAT takes effect.

12.3         Despite our best efforts, there may be incorrect prices on some of the services. If the correct price is less than a price shown on our site, the lower amount will be charged. If the correct price is higher than the price specified on our site, we will inform you of this and ask whether you wish to continue with the order with the actual higher price. If the error in price is obvious, unmistakeable and mispricing could have been recognised reasonably by you, we will not be liable to provide the services or products to you at the lower price that was incorrect.

12.4         Payment for services is to be made in advance by PayPal except where agreed otherwise in writing between us. We can accept payment by bank transfer either in US dollars or UK pound sterling by arrangement.

12.5         If you do not make any payment due to us by the due date for payment, we may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of HSBC HOLDINGS plc. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

13.    Limitation of liability

13.1         We are responsible for loss or damage you suffer that is a foreseeable result of our negligence or our breach of the Terms, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

13.2         Exceptions to Limitation of Liability

Our liability does not exclude or limit in any way:

(a)         fraud or fraudulent misrepresentation;

(b)         death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;

13.   Circumstances beyond our control

14.1         If there is failure to perform, or delay in performance of any of our obligations under these Terms due to Circumstances Beyond Our Control, we will not be liable for such failure.

14.2         Circumstances Beyond Our Control include any act or event beyond our reasonable control, including without limitation lock-outs, strikes, or other industrial action by third parties, riots, civil commotion, terrorist attack or threat of terrorist attack, invasion, war (whether declared or not) or threat or preparation for war, explosion, fire, flood, storm, subsidence, epidemic, earthquake, or other natural disaster, or failure of private or public telecommunications networks.

14.3         If any Circumstances Beyond Our Control affects the performance of our obligations under these Terms:

14.4         you will be notified as soon as reasonably possible; and

14.5         the time for performance of our obligations will be extended and our obligations under these Terms will be suspended for the duration of the Circumstances Beyond Our Control.

14.6         If Circumstances Beyond Our Control occur and continue for more than 45 days and you do not wish us to provide the services, you may cancel the contract. We may cancel the contract if the Circumstances Beyond Our Control continues for more than 45 days.

15.     Notice

15.1         Any notice to us should be in writing and sent to us by e-mail: marie@almaamor.com

15.2         Any notice to you will be in writing by e-mail to the address you provided us with on the order.

16.   Disclaimers

6.1. MEDICAL DISCLAIMER

Any information or guidance provided through this Site is for general educational and informational purposes only and is not intended as a substitute for consultation, diagnosis or treatment by a qualified medical practitioner or healthcare provider. You must not rely upon information or guidance provided through this Site as an alternative to professional medical advice. If you have any questions or concerns regarding a medical or psychological condition, you should consult an appropriately qualified healthcare professional. If you believe you may be suffering from a medical condition, you should seek appropriate medical attention. You must not delay seeking medical advice, disregard professional medical advice or discontinue prescribed treatment because of information or guidance provided through this Site. Nothing in this disclaimer excludes or limits any liability that cannot lawfully be excluded or limited under applicable law.

6.2. NO PROFESSIONAL ADVICE DISCLAIMER

The information contained in or made available through this Site, including but not limited to articles, blog posts, videos, programmes, educational materials, newsletters, webinars and other content, is provided for general educational and informational purposes. Such information is not intended to replace or substitute for the services of appropriately qualified professionals, including medical, psychological, psychiatric, financial or legal professionals. We make no representation or warranty that the information provided through this Site is suitable for your individual circumstances or that any particular action, treatment, decision or course of conduct undertaken in reliance upon such information will produce a specific result. You remain responsible for your own decisions, actions and their consequences. To the fullest extent permitted by applicable law, we disclaim liability for loss or damage arising from reliance upon general educational information provided through this Site where such reliance is inappropriate in the circumstances. Nothing in this disclaimer excludes liability for negligence, misrepresentation or any other matter to the extent that such liability cannot lawfully be excluded.

6.3. GUARANTEES DISCLAIMER

Alma Amor Self Mastery Training endeavours to represent its educational programmes, courses, resources and other offerings accurately and in good faith. However, no representation, statement or information provided through this Site shall constitute a guarantee of any particular personal, professional, financial, psychological, spiritual or other outcome, unless expressly stated otherwise in applicable contractual terms. Individual results may vary and depend upon numerous factors, including personal circumstances, knowledge, ability, commitment, application, participation and other matters beyond our reasonable control. Any examples, testimonials, anticipated benefits or forward-looking statements presented on this Site are provided for illustrative or informational purposes and shall not be interpreted as a promise or guarantee that equivalent results will be achieved by any particular individual. Nothing in this disclaimer excludes or restricts any statutory rights, remedies or liabilities that cannot lawfully be excluded or restricted.

17.    Behavioural Conduct

17.1         You accept responsibility for any damage or loss caused by you or any member of your party. Full payment for any such damage or loss must be made at the time to us or to any third party concerned. We reserve the right to terminate activities without notice if any person’s behaviour is considered to cause danger to others.

18.    Miscellaneous

7.1. We may assign or transfer our rights and obligations under these Terms of Use to another person or legal entity, provided that such assignment or transfer does not adversely affect your statutory rights. Where appropriate, we shall notify you of any such transfer.

7.2. You may not assign or transfer any rights or obligations arising under these Terms of Use without our prior written consent, except where otherwise permitted by applicable law.

7.3. These Terms of Use are intended to govern the relationship between you and us. Except where otherwise provided by applicable law, no third party shall have any right to enforce any provision of these Terms.

7.4. Each provision of these Terms of Use shall be considered separate and severable. If any provision is determined by a court or competent authority to be unlawful, invalid or unenforceable, the remaining provisions shall continue in full force and effect to the extent permitted by law.

7.5. Our failure or delay in exercising any right or enforcing any provision of these Terms of Use shall not constitute a waiver of that right or provision. Any waiver shall apply only to the specific circumstances for which it is expressly granted.

7.6. These Terms of Use shall be governed by the laws of Peru. The courts of Peru shall have jurisdiction over disputes arising from these Terms, subject to any mandatory consumer protections or jurisdictional rights applicable under the laws of the visitor's country of residence.

19.     CONTACT US

8.1. If you have any questions, concerns or enquiries regarding these Terms of Use or the operation of this Site, please contact us using the following details:

Alma Amor Self Mastery Training
Operated by Marie Johnston Ward
Email: marie@almaamor.com

8.2. Any formal notices or communications relating to these Terms of Use should be submitted in writing to the email address provided above, subject to any mandatory requirements of applicable law.